Job Description

Role: BPO Team Lead

Experience: 2-5 Year

Minimum 1 As a Team Lead Need

Immediate Joining/ 15 Days

Key Responsibilities:

Lead, motivate, and manage a team of BPO agents. Monitor daily performance metrics (Sales , Collection , quality, productivity, attendance, etc.). Conduct regular coaching and feedback sessions. Handle escalated customer issues and resolve them efficiently. Ensure adherence to company policies and client requirements. Prepare and present daily/weekly/monthly performance reports. Collaborate with management to improve processes and team performance. Support new hire training and knowledge sharing within the team.

Qualifications:

Bachelor's degree or equivalent work experience. Minimum 2-3 years of experience in a BPO environment, with at least

1 year in a supervisory

or lead role. Strong communication and leadership skills. Good analytical and problem-solving abilities. Proficiency in MS Office and CRM tools. Ability to work flexible shifts if required.
Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

Health insurance * Provident Fund