Job Description

Role description

Who We Are:



Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging and more.



As a National Pen brand, Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve.

About the Role:

We are seeking a Technology Manager to lead two critical teams:


Software Engineering (MarTech and related platforms) - including significant work building and enhancing Contact Center solutions on Amazon Connect. Site Reliability Engineering (SRE) - focused on system reliability, scalability, and operational excellence.
This role is accountable for people leadership, delivery execution, and operational excellence. You will provide technical and delivery leadership for software engineering initiatives and people and delivery leadership for SRE, where deep technical ownership is driven by the Principal SRE.



You'll work closely with the Principal SRE, the Product Manager for SRE, and the Product Manager for MarTech to ensure both teams deliver high-quality outcomes aligned with business priorities.

What You Will Do:

Team Leadership & People Development:


Manage, coach, and grow engineers across both Software Engineering (MarTech) and SRE teams. Foster a culture of collaboration, accountability, and continuous improvement. Conduct performance reviews, set career development goals, and support professional growth. Ensure teams are structured effectively and resourced to deliver on commitments.
Software Engineering (MarTech & Contact Center Platforms):


Own technical excellence and delivery execution for software engineering initiatives. Lead development of full-stack apps, including contact center solutions (Amazon Connect) and other MarTech systems. Guide architecture, design, and implementation to ensure solutions are scalable, secure, and reliable. Partner with Product Managers to deliver impactful features and platform improvements.
Site Reliability Engineering (SRE):


Provide people management and delivery leadership for the SRE team. Partner with the Principal SRE (technical leadership) and SRE Product Manager to align priorities and execution. Ensure operational commitments (uptime, SLAs, incident response, reliability goals) are consistently met. Support a culture of operational excellence and learning, while relying on the Principal SRE for technical depth.

Qualifications:

Must-Have


Strong software engineering experience, preferably full stack using Node.js and/or Python. Solid understanding of AWS services and cloud-native architectures. Experience with CI/CD pipelines, automation, and modern software engineering practices. At least 2 years of experience as a Technical Lead Ability to collaborate effectively with Product Managers and Principal Engineers to align on priorities and drive delivery. Strong problem-solving and communication skills.

Nice-to-Have

Prior experience as a People Manager (coaching, mentoring, or managing direct reports). Experience working in or closely with DevOps/SRE teams.

Why You'll Love Working Here:

Being at Cimpress means that you don't see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey - and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Cimpress, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.



Please visit: https://cimpress.com/our-platform/



Meanwhile you can know more about our company details through below mentioned links:


Cimpress Vision - https://player.vimeo.com/video/111855876 About us: Our story - http://cimpress.com/about-us/ Our India ecommerce website - http://www.vistaprint.in/product-list.aspx?txi=14896&xnid=TopNav_All+Products&xnav=TopNa Global corporate Website - www.cimpress.com

Skills

Node.js Javascript React Team Lead

About Cimpress

Founded in 1994, Cimpress (Computer Integrated Manufacturing Press) empowers individuals and businesses worldwide to make their mark through customized, high-quality products. With a $5 billion market cap and a presence in 24 countries, Cimpress is a market leader in mass customization--offering a wide range of personalized items, including print, signage, apparel, and packaging. Cimpress India (CI) supports Cimpress businesses by providing top-tier talent and operational solutions, advancing its mission to deliver value through personalization. Operating as a "talent container" model, CI simplifies hiring, payroll, HR, and logistics, allowing businesses to focus on their ambitious goals. Currently, Cimpress India hosts over 2,400 team members across 14 Cimpress brands, with key hubs in Ahmedabad, Bengaluru, and Mumbai. Our teams play a vital role in Cimpress's commitment to mass customization and innovation, making custom products accessible and impactful.