Job Description

What You'll Do:Job SummaryManaging a team to support Sales & Use tax filings as part of Avalara Sales & Use product offering.This role is based within the Global Returns Services in Pune, India.A demanding role where attention to detail is extremely important. Candidate will be responsible for the day-to-day deliverables of a team within a department ensuring policy & procedures are understood and followed.Candidates will be expected to have worked in a previous Tax specific function and be conversant with Word, Excel, Ppt to a good standard.Customer focused with excellent communication skills you will be able to explain and convey information clearly to clients.What Your Responsibilities Will Be:Job Duties

• Managing SUT filing / preparation tasks for team size of 10 or more
• Oversee and manage tax processing tasks in the team (approx. 50% of the time)
• Perform related duties as assigned by the higher management
• Own attainment of high employee satisfaction and retention; lead development of programs and initiatives within group to attain high employee satisfaction.
• Must possess strong interpersonal, organizational, presentation and facilitation skills
• Communicate the objective of the project, desired outcomes and measure success.
• Exposure to Goal setting for self and team members across all IC levels
• Play a crucial part in hiring talent and grooming them for growth within the team members
• Understand the training needs well and collaborating with SMEs and L&D
• Experience in managing the performance discussions with the team members regularly
• Ensuring all Tax filing submissions are completed on-time, accurately and to Avalara targets on efficiency and profitability.
• Achieving key KPI targets set by the department. This may be subject to revision couple or more times yearly
• Customer focused with excellent communication skills you will be able to explain and convey information clearly to clients (as may be required)
• Collaborating with all the stakeholders effectively without any escalation
• Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations.
• Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future
• This is an excellent opportunity for the right candidate to expand their knowledge and experience whilst joining an exceptional group of professionals dedicated to exceeding customer expectations and driving organizational excellence
• Building trusted client relationships in a timely and cost-efficient manner
• Ensuring Applications specific data and reporting is fully up to date.
• Maintaining a profitable revenue from extra hours performed on client issues.
• Follow / Establish strong processes around the Filing tasks across relevant jurisdictions
• Work closely with onsite teams/stakeholders
• Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures
• Understanding possible automation areas and partner with Engineering / Product teams
• Being Proactive rather than being reactive in managing potential challenges and people issues
• Participate in functional area meetings by not only providing feedback on content but also speaking in front of the team on a specific topics.

What You'll Need to be Successful:Qualifications

• Overall experience 8 10 years. Sales & Use SME and experience in managing a team for 1 2 years min.
• Should have excellent language skills in English (oral and written)
• MBA in Finance (preferably)
• MS Excel (intermediary to Advance) skills. Other MS office apps proficiency
• Ability to keep the team motivated under all circumstances with a strong focus on customer satisfaction
• Attention to detail, with a drive to continuously improve
• Results-oriented, highly organized, motivated and driven to succeed
• Able to work under pressure
• Self-driven, result oriented and deadline driven

How We'll Take Care of You:Total RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.Learn more about our benefits by region here: What You Need To Know About Avalara:Were Avalara. Were defining the relationship between tax and tech.Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and were not slowing down until weve achieved our mission - to be part of every transaction in the world.Were bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture weve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.Weve been different from day one. Join us, and your career will be too.Were An Equal Opportunity EmployerSupporting diversity and inclusion is a cornerstone of our company xe2x80x94 we dont want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara