Job Description

DESCRIPTION Amazon - where builders can build! We\'re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. . Developing and/or referring to performance metrics to drive team performance and business results. . Identifying the business impact of trends and making data backed decisions. . Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) . Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. . Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. Key job responsibilities Amazon - where builders can build! We\'re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Team Lead Team Lead Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. . Developing and/or referring to performance metrics to drive team performance and business results. . Identifying the business impact of trends and making data backed decisions. . Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) . Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. . Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis. A day in the life Amazon - where builders can build! We\'re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. . Developing and/or referring to performance metrics to drive team performance and business results. . Identifying the business impact of trends and making data backed decisions. . Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) . Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. . Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis. We are open to hiring candidates to work out of one of the following locations: Surat, GJ, IND BASIC QUALIFICATIONS - Bachelor\'s degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - Lean and Six Sigma Certification

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