Job Description

Team Lead, Service Delivery

What

You

Bring

to

the

Role

Minimum of 2-3 years of experience in people management and team leadership

Associate degree, technical school certification, or at least 4 years of relevant work experience in a call center environment

Proven ability to foster a performance-driven culture by motivating, mentoring, and inspiring team members

Strong time management skills with the ability to prioritize tasks effectively

Demonstrated experience in supporting teams with the necessary tools, systems, and resources to ensure successful daily operations

A customer-centric approach with a strong focus on service excellence

Proficient in navigating and utilizing various computer systems and software

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Primary Location

: India-Maharashtra-Mumbai