Job Description

About MindMentorz:

MindMentorz is a premier chess academy committed to nurturing young minds through structured chess training programs. With a strong focus on quality coaching, student progression, and parent satisfaction, we offer both online and offline programs across levels, from beginner to FIDE-rated.

Role Summary:

The Team Lead will be responsible for overseeing the

Sales and Service Delivery Team

to ensure high-quality customer engagement, consistent student experience, and meeting revenue targets. This role is crucial in aligning operational execution with the academy's growth vision.

Key Responsibilities:

Team Management

Lead, coach, and mentor a team of Sales Executives and Customer Support Associates. Conduct regular team meetings, performance reviews, and skill development sessions. Maintain team motivation and ensure alignment with academy goals.

Sales Oversight

Set daily/weekly/monthly sales targets for the team. Monitor lead pipeline and follow-up systems using CRM tools (if used). Handle high-priority or sensitive sales leads personally when required. Support in converting trial classes to paid enrollments.

Customer Experience & Service Delivery

Ensure timely onboarding of new students and smooth scheduling of classes. Maintain high parent satisfaction by overseeing issue resolution and feedback loops. Collaborate with Chess Coaches to ensure quality delivery and coach-student fit.

Process Optimization

Improve existing workflows and SOPs to streamline operations. Identify bottlenecks in sales/service delivery and resolve them proactively.

Reporting & Analysis

Generate and present weekly reports on leads, conversion rates, retention, and class fulfillment. Track team KPIs and propose strategy changes based on data insights.

Cross-functional Collaboration

Work closely with Curriculum Developers, Marketing, and Coach Coordinators to maintain program excellence. Support event coordination (tournaments, workshops, etc.) when required.

Qualifications & Skills:

Bachelor's degree (Business, Education, or similar field preferred). 2+ years of experience in team leadership roles, preferably in EdTech or coaching institutes. Strong communication and interpersonal skills. Good understanding of CRM tools and basic Excel/Google Sheets. Empathetic yet assertive approach in managing both team and parents. Passion for chess/education is a big plus (not mandatory to be a player).

Key Success Metrics:

Sales conversion rate from leads to enrolled students Parent satisfaction and retention rate Team performance and attendance Service delivery quality (class scheduling, coach allocation, etc.)
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Paid sick time
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Language:

English (Required)
Location:

Banglore, Karnataka (Required)
Work Location: In person