Job Description

Title: Team Lead (Operations)Experience: 1-4 yearsLocation: Bangalore:Role OverviewAs a Team Lead - Operations, you'll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions.Your team will drive the entire performance from converting leads to maximizing repayments, while ensuring a seamless user experience.This role blends sales ownership, operational execution, and performance analytics -ideal for someone who thrives in fast-paced, high-accountability environments.Must Have:- MS Excel proficiency- Team Handling experience (min. 1 year)- Data-driven mindset- 2-3 years of relevant experience in sales.- B2C Sales background- Hindi speaking - MandatoryKey Responsibilities:- Team Leadership: Lead a sales-oriented team of credit advisors.- Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets. - Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of credit repayment tools and products.- Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs through real-time action.- User Engagement: Strategize outreach efforts to maximize touch points and conversions from our subscribed user base. Design scripts and selling frameworks with the team.- Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per agent, AHT, talk time, and team productivity. Share daily reports and insights with leadership.- Collaboration: Work closely with Product, Finance, and Growth teams to align on sales campaigns, resolve tech blockers, and implement real-time changes.- Compliance & Process Adherence: Ensure adherence to process SLAs, customer communication guidelines, and data handling best practices.- Performance Reviews: Conduct weekly reviews with the team, flag low performers, and implement incentive strategies to boost momentum.What We're Looking For - 1-4 years of team handling experience in inside sales, fintech - Strong experience leading sales/target-driven teams - Excellent in pitching, objection handling, and user communication - Proficient in Excel and reporting tools; data-first mindset - High ownership, ability to operate under pressure, and hunger to deliver results - Prior experience in BFSI or fintech sales is preferred - B.Tech or MBA preferred (ref:updazz.com)