Job Description

Job Summary:We are urgently seeking a dynamic and experienced professional to lead and manage a high-performing team. The ideal candidate will be responsible for supervising daily operations, driving performance, mentoring team members, and ensuring departmental goals are achieved. This role demands strong leadership, communication, and organizational skills.Key Responsibilities:- Lead, motivate, and manage a team of [sales/operations/support] executives.- Allocate tasks, monitor individual performance, and ensure daily targets are met.- Conduct regular team meetings, training, and performance reviews.- Act as the point of escalation for complex issues and provide quick resolution.- Ensure compliance with company policies, SOPs, and quality standards.- Analyze performance data and prepare weekly/monthly reports.- Drive continuous improvement initiatives and process optimization.- Support recruitment, onboarding, and mentoring of new team members.Key Requirements:- Graduate/Postgraduate in any discipline (MBA preferred for managerial roles).- 2-6 years of experience in a supervisory or team-handling role.- Proven track record in meeting team KPIs and driving results.- Strong interpersonal and leadership skills.- Excellent problem-solving and decision-making ability. - Proficiency in MS Office and CRM tools (if applicable).- Ability to work under pressure and handle multiple priorities.Preferred Industry Experience:[Sales / BPO / Customer Service / Logistics / FMCG / Telecom / BFSI - customize as needed]Perks and Benefits:- Competitive salary + performance incentives- Career growth opportunities- Training and development programs- Health insurance and other benefitsContact on SHASHI| HR|8460886875 (ref:updazz.com) '