Job Description

Job Category: Collections
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Role Purpose
Provide complete end-user support for the Global Finance BI & EPM eco system
Key Accountabilities

• Responsible for Co-ordination and resolution of INC & RITM tickets and emails whilst providing customers with regular updates
• Raise tickets for all email enquiries to the IDT.Customer.Support@ihg.com and Raise awareness with COE and wider business of the Support processes
• Drive relevant enhancements to Service now system
• Update support tickets, communicating process stages to the customer
• Ensure the resolution of support tickets in a timely manner
• Responsible for providing the approval for security administration associated with delivering the Global Finance BI & Information Delivery strategy, including setting up new end-users security access, modifying existing security access and timely termination of end user access
• Ensure security access requests follow internal and external compliance requirements
• Play an active role with the customer support manager to offer proactive support by way of meetings/workshops whilst being key contact for India based colleagues
• Build working relationships with users of Essbase and OBI within the global finance community
• Key Contact for India Stakeholders & Colleagues Including the BSC
• Provide customer support reporting and statistics as required
• Proactive improvements to existing and new processes

Key Skills & Experiences

• Good knowledge and demonstrated experience with Oracle BI & EPM reporting tools
• Demonstrated experience of working in a process driven, control environment with good attention to detail
• Effective verbal and written communication skills for the purpose of providing and explaining information to business partners, key stakeholders, and Global Technology teams
• Experience working with cross-functional teams in multiple locations, driving system or cultural change, and challenging & communicating with business stakeholders
• Good understanding of IHG's global systems both Finance & non Finance
• Service Now System experience

About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team:
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Skills Required