Job Description

DESCRIPTION



We're seeking an experienced Operations Lead to manage and optimize our dark store operations, focusing on efficient order fulfillment, inventory management, and team leadership to ensure exceptional customer service and operational excellence.

Key Responsibilities includes:



Daily Operations Management

Oversee end-to-end dark store operations including receiving, picking, packing, and dispatch

Optimize store layout and picking routes to maximize efficiency

Monitor and maintain inventory accuracy and stock levels

Ensure order fulfillment meets SLA and quality standards



Partner Management

Lead, train, and develop a team of store associates

Drive performance metrics and productivity standards

Implement best practices for employee safety and engagement



Performance & Analytics

Track and analyze key metrics including order accuracy, fulfillment time, and inventory turns

Identify bottlenecks and implement solutions to improve operational efficiency

Generate daily/weekly performance reports

Set and monitor KPIs for team performance



Quality Control

Maintain product quality standards and storage conditions

Ensure proper handling of perishables and temperature-sensitive items

Implement and monitor food safety protocols

Manage expiry tracking and rotation systems



Process Improvement

Identify and implement process improvements

Optimize picking and packing methodologies

Reduce operational costs while maintaining service quality

Collaborate with tech teams on system enhancements
BASIC QUALIFICATIONS

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel
PREFERRED QUALIFICATIONS

2+ years of customer-facing environment, warehousing, logistics or manufacturing experience


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details


IND, KA, Bengaluru


Fulfillment & Operations Management