Job Description

About the role

The Lead Program Consultant assists client's end users through all phases of the client requisition process in order to encourage a fair and competitive environment as well as maintain adherence to program process and compliance. Responsible for developing partnering relationships with client's end user community and gaining a strong understanding of their business. This role requires experience in overall workforce management and the ability to differentiate between labor categories and provide cross functional support. Required client facing experience to drive conversation and provide guidance on different delivery solutions. Role requires prior recruiting experience. Optimize efforts to service client in a high-quality, cost-effective manner for multiple client work locations. Responsible for management of assigned resources including performance management and time approval. Works under minimal supervision.

What you'll be doing

o Provides governance, leadership, liaison, and subject matter expertise responsibilities down to subordinate program team. o Ensures service delivery and oversight of Pontoon teams assigned to a particular procurement category (IT, Consulting, etc.) o Assists / owns complex procurement transactions beyond coverage of subordinate teams. o Provides assigned resources adequate oversight, training and leadership to ensure they reach potential. o Acts as the day-to-day escalation contact for Procurement Specialists within the account. Designs and implements a team-results oriented culture, reinforcing collective results over individual results. o Supports program to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all policies and procedures. o Works with Business Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program. o Supports the client's workforce management requirements to include performing as a sourcing advisor, mediator, and negotiator on client's behalf. o Evaluates client's project requirements to determine best practice sourcing solution; escalates deviations for client approvals / decision making. Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations. o Responsible for managing all stages of requisition activity through the use of VMS technology. Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high quality results. Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential. o Provides consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions.

Posting date:

23-10-2025