Job Description

:
P&C Insurance Team Lead
Summary
We are seeking an experienced P&C Insurance Team Lead to manage a team and oversee all relevant technical/operational processing activities. The successful candidate will provide direct assistance to underwriting teams as needed, while also handling people management, performance appraisals, and client interaction.
Responsibilities

• Monitor the performance of a team of Claims adjusters and provide timely feedback

• Conduct employee performance reviews and assist with professional development

• Set objectives and manage the team's progression

• Coordinate with internal customers and maintain the flow of work

• Ensure SLA adherence and prepare reporting packs for senior management and stakeholders

• Identify issues and implement remedial action, including staff training

• Identify and implement opportunities for streamlining claims activity

• Ensure Standard Operating Procedures and User Guides reflect current procedures

Requirements
Requirements:

• Graduate or Postgraduate degree with 7+ years of experience in claim processing

• Experience in dealing with international clients (preferred)

• Must have Property and Casualty (P&C) Insurance experience

• Should have claims adjudication and adjusting experience

• Experience in end-to-end claims processing

• Minimum 2 years of experience in a team handling role

• Preferably CPCU or equivalent insurance designation

• Effective communication skills

• Strong people management skills

• Sound knowledge of property and casualty underwriting

• Commercial awareness and understanding of the insurance market

• Problem-solving and decision-making abilities

• Basic knowledge of regulatory and legal compliance issues

• Excellent numeric, analytical, and written skills

• Effective prioritization and organizational skills

• Proficiency in Microsoft Word, Excel, and Outlook

Skills Required