Job Description

Role Objective

The Team Lead - Operations will oversee the daily operations of the distribution business, ensuring efficiency in inventory, sales, finance, and customer relationship management. The role requires strong leadership and industry knowledge to streamline processes, resolve issues, and drive operational excellence.

Key Responsibilities

Daily Operations Oversight

Supervise and ensure smooth execution of day-to-day operational activities. Coordinate with sales, finance, logistics, and admin teams to maintain workflow efficiency.

Inventory & Stock Management

Monitor stock levels and avoid last-minute shortages or delays. Support in conducting regular stock audits and maintaining accurate inventory records. Ensure proper documentation of inward and outward stock movement.

Financial & Bookkeeping Support

Record daily financial transactions and maintain accurate ledgers. Track receivables and supervise collection staff for timely payments. Validate expense records and support the finance team in reconciliations.

Sales & Reporting

Generate and analyze daily sales reports for management review. Monitor order flow to ensure timely deliveries and address operational bottlenecks. Share insights on distributor/customer behavior with the management team.

Customer & Distributor Management

Address distributor/dealer complaints in a professional and timely manner. Work closely with the Greenlam sales team to ensure smooth dealer relations. Escalate unresolved issues to management as per SOP.

Team Leadership & Supervision

Lead collection staff, admin executives, and support staff. Foster teamwork, accountability, and a customer-first approach. Provide soft skill training and guidance to improve staff professionalism.

Administrative Responsibilities

Manage office supplies and ensure optimal resource utilization. Maintain proper documentation of all operational activities. Assist management in policy rollouts and process improvements.

Key Skills & Competencies

Strong leadership and team management capabilities Excellent communication and conflict-resolution skills Knowledge of inventory management and basic finance Proficiency in MS Office / ERP tools Problem-solving ability and attention to detail Strong distributor/dealer relationship management

Qualification & Experience

Bachelor's Degree in Business Administration / Commerce / Equivalent

3-5 years of experience in operations or administration

(with at least 1 year in a supervisory role)

Experience in the mica, laminates, plywood, or building materials industry is preferred

Job Type: Full-time

Benefits:

Cell phone reimbursement Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund
Education:

Master's (Preferred)
Work Location: In person