Job Description

Position:- Team lead operation

Location- Hyderabad(Hi-Tech City )

Primary Responsibility: Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa application related operations. The department-specific supervisors will report into this position.

Essential Functions:

Overall responsibility of QMC

Monitor team performance and devise a plan to improve (if required)

The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees

Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC

Overall administrative and people management responsibility.

To ensure highest level of service standards & service quality are met during day to day operations at center.

To ensure optimal utilization of resources

Monitor Security related issues

Training/ Mentoring the team and implementation of new processes, while working closely based on

Instructions from the Center Manager and the Country Manager

Ensuring compliance to prescribed systems as per the defined SLAs.

To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency

Coordination with Mission, Operational updates/ Memos from Mission

Website updates (All languages)

Managing escalations for the center and provide effective resolutions

Suggest/monitor software changes to be implemented as per business requirements

MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews

Ensuring Manpower staffing at each of the departments at any given say

Ensuring compliance and timely updating of all regulatory approvals of the center

Work closely with the HR team to highlight performance and training need

Responsibility for cash handover to accounts at the end of each day (as applicable)

Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.) Value Added Sales specific:

Responsible for achieving business targets as agreed.

Analyzing and interpreting trends to facilitate planning

Using IT system to record relevant figures, for data analysis and forward planning

Updating colleagues on business performance, new initiatives, and other pertinent issues

Managing the sales floor and initiating changes as required

Incentive reports

Metrics & Organization Management:

Performance Metrics:

Achievement of operational targets

The smooth running of QMC operations at the center with minimal escalations

Customer Satisfaction

Team Satisfaction

Adherence to SOPs

Website/ System OM & Reporting -

? Reports to the Center Manager/ Country Manager or Head Operations

? The person will have approx.5 direct report & manage a team size of approx.60-200 employees.

Qualifications, Experience and Education Requirements:

A graduate in any field with 5-7 years' experience in a healthcare environment

Proficient in use of computers - MS Office

2-3 years in a supervisory role within Healthcare Operations

Demonstrated Process Knowledge

Mandatory Skills:

Effective Communication Skills

Familiarity with customized software

Balanced personality

Ability to make decisions under pressure

Relationship management

Leadership in a multi-cultural/global organization at a supervisory level

Self-motivated

Leading and Developing the team

Result Oriented

Analytical skills

Team.

Management Preferred Skills:

Communication - Location/Regional language skills.

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Application Question(s):

Are you comfortable with Hi-Tech city Madhapur? Have you handled the operations in healthcare setup? Are you an Immediate Joiner?
Work Location: In person

Speak with the employer

+91 8805728046