Bachelor's degree in a relevant field (Operations ).
4-6 years of experience in a service-based company, with a strong understanding of service operations.
Proven experience in a leadership or team lead role, demonstrating the ability to lead and motivate a team.
Exceptional communication and interpersonal skills, with the ability to manage client relationships and Client escalation effectively.
Develop and maintain strong client relationships, understanding their needs and expectations.
Implement strategies to prevent recurring escalations and improve overall client satisfaction.
Proficiency in ticket management systems and service delivery tools.
Manage the ticketing system, ensuring all incoming service requests and incidents are properly documented and tracked.
Clossing the tickets in given TAT.
Strong analytical skills and the ability to use data to drive process improvements.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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