Job Description

MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.
Requirements
Role: Team Leader
Designation : Team Leader
Location : Bangalore
Minimum Years of Experience :5+
*Note*
Virtual Drive on Saturday 9/8/2025
Role and Key Responsibilities:

• Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Regularly impart effective coaching to direct reports, enabling consistent high performance delivery

• Identify performance related issues, develop an action plan for improvement and implement corrective action

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote CNX values- walk the talk and lead by example

Key skills & knowledge:

• Associate's degree in related field with two to four years of relevant experience preferred

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

• Ability to mentor, coach and provide direction to team members

• Willingness to work in a flexible schedule

Educational Qualification : Graduation