Job Description

Main Responsibilities

• Excellent communication skills
• Team Lead-NOC will be managing the day-to-day Delivery for the L1 and L2 NOC Teams \xef\x82\xb7 Should act as the First point of contact for all the escalations and respond/act and fix it on priority.
• Also have a prior experience of People Management \xef\x82\xb7 Should be comfortable in working in fast paced, dynamic and 24/7 Environment. Basic understanding and Experience of Stakeholder Management.
• Should have an intermediate level knowledge of Cisco Viptela, Cisco Meraki & Fortigate firewalls.
• Experience in network switching \xe2\x80\x93 VLANs, Trunks, Link Aggregation
• Good understanding of basic networking \xe2\x80\x93 LAN \xe2\x80\x93 Wired & Wireless, WAN, DMZ, Internet, VPN & Firewalls
• Resourcefulness and problem-solving aptitude
• Able to react to change productively and handle another essential task as assigned.
• Outstanding interpersonal and communication skills in English
• Enthusiasm for providing outstanding customer service
• Strong decision-making and problem-solving skills
• Presents himself/herself in a highly professional, competent manner
• Ability to work calmly under pressure, multitask and prioritize
• Ability to work independently and within a team environment
• Highly organized, detail oriented and self-motivating
• Patience to solve technical problems with end users of varying technical aptitudes Able to work with many tasks simultaneously and keep track
• Knowledge in Routing, Switching, Firewall & Wireless network management. Cisco & Fortigate Firewalls
• Knowledge in any monitoring tools like WhatsUp Gold, PRTG, SolarWinds, OP mangee etc.

Job Type: Full-time Salary: 9400,000.00 - 9600,000.00 per year Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 4 years (Preferred)