Job Description

We are seeking an experienced and dynamic

Manager

to lead our customer service operations. The ideal candidate will oversee day-to-day call centre activities, manage a team of executives and team leaders, and ensure high service quality, efficiency, and customer satisfaction.

Key Responsibilities

Lead, mentor, and motivate a team of customer service executives and team leaders to achieve performance targets. Monitor daily operations, call volumes, and service quality metrics Develop and implement strategies to improve customer experience and team productivity. Handle escalated customer issues with professionalism and ensure timely resolution. Prepare and present performance reports and dashboards to senior management. Conduct regular training sessions to enhance communication and service skills. Collaborate with other departments to streamline processes and improve response times. Ensure compliance with company policies and service standards.

Qualifications & Skills

Graduate or Postgraduate in any discipline. Minimum 7 years of experience in a call centre/customer support environment. Strong leadership and people management skills. Excellent communication and problem-solving abilities. Proficiency in MS Excel Ability to work in a fast-paced and target-driven environment.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person