Job Description

Objectives of this role

Identify, track, manage, and investigate delinquent customer accounts Work closely with customers to negotiate payment arrangements Cultivate working relationships with customers, guiding them through the repayment process Follow up with customers to ensure payments are made in a timely manner Use databases to monitor and update outstanding accounts Keep records of all customer communications to build individual debtor cases

Responsibilities

Identify customers with outstanding debts Contact and track debtors, encouraging timely repayment Handle customer questions, complaints, and inquiries Create and implement debt collection courses of action Negotiate specific payment plan arrangements with debtors Investigate discrepancies to resolve outstanding customer accounts

Skills and qualifications

Outstanding interpersonal skills Strong organizational skills Clear, persuasive verbal and written communication Excellent negotiation skills Problem-solving mindset Professional phone etiquette

Preferred qualifications

Customer service experience Knowledge of debt collection legal requirements Strong time-management skills Database management skills Experience working in a deadline-driven environment Account management experience
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Paid time off
Work Location: In person