Job Description

Key Responsibilities:

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Participates in requirements review validation activities test case reviews and user acceptance testing for functionality developed by the Program Manages functional incidents and service requests through full lifecycle through closure Provides technical incident service request Demand request Change request and problem tickets management oversight and prioritization Provides major incident oversight and communicates status to the business in a timely manner Oversees SLA compliance for all workloads and re prioritizes tickets if necessary Analyzes batch failures errors and summarize findings in reports to the business Advises and assists L2 resources as needed Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies

Additional Responsibilities:

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Any Graduate Post Graduate in Science Technology Engineering Mathematics Finance Management Minimum 5 years of experience in a large business system environment performing business analysis and project systems management PS Map define Project Systems org elements Key data structure Master data to meet user requirement Understanding of the integration with various modules FI CO MM PP SD HR in relation to PS Tools LSMW BDC etc for data migration Knowledge on Integration of SAP Project Systems with other modules i e SAP FICO SAP SD SAP MM Good experience with SAP Project Systems production support with end to end process knowledge on SAP Project System Good configuration knowledge of Project System structures WBS standard structures user status profiles and Master Data Knowledge on Cost Revenue planning and budgeting Good to have knowledge on PS CATS integration Good exposure on interaction with business users Ready to work round the clock if the situation demands Must be proficient in handling Issues from support functions Good communication problem solving and analytical skills Able to work independently without supervision and deliver results SAP certification preferred but not a must

Preferred Skills:

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MST->EY-MST-EY