Job Description

Key Responsibilities:

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Collect data and perform analysis of telecom billing inventory and contractual information Analyze telecommunications information including invoices contracts usage reports inventory data and CSRs to determine expenses and savings that may be achieved Compile Client Telecom Inventory contract pricing and invoice pricing Perform detailed audits of telecom invoices to identify discrepancies and billing errors Resolve escalated billing disputes and service issues Design and implement telecom cost optimization strategies Maintain accurate telecom inventory including mobile devices lines and services Support IMACD requests coordinate Installations Moves Adds Changes and Deletions Oversee IMACD lifecycle and ensure compliance with governance policies Use ServiceNow to manage service requests incidents and change tickets Maintain accurate telecom inventory and Configuration Items CI in CMDB Manage CI lifecycle and ensure CMDB accuracy and integrity Track provisioning status and ensure timely execution of service orders Support catalog updates for telecom services in ServiceNow or other client tools Define and maintain telecom service catalog entries in ServiceNow Assist in onboarding new vendors and updating vendor profiles Drive new vendor setup processes including documentation compliance checks and system onboarding

Preferred Skills:

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Telecom Expense Management