Job Description

Role : International HR Service - Team Lead


Location : Mumbai


Exp Range - 10 to 12 years

Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Key Responsibilities:

People Management & Leadership:

Lead, mentor, and develop a team of International HR Services Associates and other HR operations staff.

Manage team performance, conduct regular 1:1s, set goals, and provide feedback and coaching.

Oversee workforce planning, shift scheduling, and ensure adequate coverage for 24x7 operations.

Foster a positive, inclusive, and high-performance team culture.

Service Delivery & Operations


Oversee end-to-end employee lifecycle management for international geographies.

Ensure timely and accurate processing of HR transactions in Workday and ServiceNow.

Review and approve letters, documentation, and compensation changes prepared by the team.

Ensure compliance with local and international HR policies, audit requirements, and data privacy standards.

Stakeholder & Client Management


Act as the escalation point for complex HR queries and issues from employees, managers, and HR business partners.

Build and maintain strong relationships with internal stakeholders across regions.

Represent the team in cross-functional meetings and projects.

Quality, Compliance & Reporting


Drive regular audits of HR data and processes to ensure accuracy and compliance.

Monitor and report on team KPIs, SLAs, and service quality metrics.

Identify process gaps and lead continuous improvement initiatives.

Additional Responsibilities


Support transitions, knowledge transfer (KT), and onboarding of new team members.

Collaborate with other HR teams (e.g., EDG, HR Ops) as needed.

Ensure team agility to extended work hours and changing business needs.

Required Skills and Qualifications:

10-12 years of HR Operations / Shared Services experience supporting international geographies.

Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).

Hands-on experience in ServiceNow or similar ticketing tools.

Strong understanding of HR processes, compliance, and documentation standards.

Exceptional attention to detail, proofreading, and quality control skills.

Ability to manage high volumes of tasks while ensuring accuracy and timeliness.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive Assistant

Job Id

390703

Desired Skills

Team Leader
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE