Job Description

Responsibilities

- Will be responsible to manage and train the inside sales team.

- Ensure to introduce, enhance and implement improvements in the sales administration process.

- Coordinate department projects to meet deadlines.

- Build an open-communication environment for the team.

- Analyze the trends in the market and perform competitor analysis to identify opportunities

- Create ad-hoc reports for the sales and marketing on relevant findings from the strategies implemented

- Calling potential leads & converting them to customers. Identify and Evaluate new customers to increase the company\'s sales targets and marketing campaign audience.

- Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.

- Take ownership and respond to customer queries in a timely and accurate way, via phone, email, or Chat

- Gather customer feedback and analyse to generate ideas about new features or products to increase sales and company revenue.

- Learn and master customer operations (planning, marketing, relationship building, sales, daily operations, etc.)

- Other administrative and business management tasks as assigned

Requirements :

- Must be a graduate with proven work experience of 6-9 years of overall experience in sales.

- Hands on experience with CRM software and MS Excel

- In-depth understanding of the sales administration process

- Excellent interpersonal and team management skills

- Strong analytical and organizational skills

- Numerical abilities and problem-solving attitude

Location: Bellandur (Bangalore)

- Note: The role will be Work from Office.

IIM Jobs