Job Description

About Our Client: Our client is a fast-growing, tech-enabled outsourcing platform that blends AI with human expertise to transform customer experience. They provide end-to-end solutions such as telecalling, sales, and customer support, helping consumer brands across industries improve efficiency, reduce costs, and scale growth.: Team LeadLocation: Sec 3, NoidaExperience: 2-5Qualification:Any graduate/post graduate About the role: The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team.Responsibilities:- Manage the team effectively to achieve daily and monthly targets.- Conduct RCA (Root Cause Analysis) to identify and resolve performance issues.- Monitor team performance and prepare regular reports.- Conduct training sessions to enhance team skills and performance.- Motivate and recognize team members for their achievements.- Manage attendance and control shrinkage within the team.- Create and maintain team rosters for smooth operations.Requirements:- Proven experience as a Team Leader or similar role in a sales or customer service environment. - Strong analytical skills to perform RCA and monitor performance metrics.- Excellent communication and leadership skills.- Ability to motivate and engage a team.- Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard.- Strong organizational skills to manage rosters and training schedules. (ref:updazz.com)

Skills Required