Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

Demonstrate high proficiency in HR processes and standard operating procedures with the ability to resolve complex queries or deliverables

Drive SLA/OLA implementation and changes in the team to meet service levels

Manage escalations from key stakeholders

Ensure to have a mechanism to not just measure but effectively display performance metrics

Complete participation in Operational Excellence Initiatives and driving it to successful closure

Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance

Improve Productivity of team by use of available resources and tools

Creating an inspiring team environment with an open communication culture

Act as a backup for the manager by proactively taking the ownership as and when situation warrants

Remain updated on all Client Communications and Changes in the organization and keep the team updated

Capacity Analysis and consistently deliver efficiencies

Listen to team members' feedback and resolve any issues or conflict

Work towards the capacity building to ensure there are contingency plans in place for work

Key Skills:

Demonstrated good understanding of core HR Service practices, processes (hire to retire) and procedures

Excellent written and verbal communication skills

Previous experience in HR System Support Workday Module environment will be preferable

Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)

In-depth knowledge of performance metrics

Bachelor's/Master's degree in Human Resources or another related field

7-9 years of experience in HR Shared or client services role preferred

Experience in leading an HR services team of >10 members for at least 2-3 years



Sound like you? In this role, your key responsibilities will include:



Be accountable & promote - own the outcome

Minimum attrition and maximum retention

Great teamwork interaction and orientation

Highly self-motivated, organised and methodical

Excellent customer service skills through the use of efficient processes and tools

Result oriented with the ability to manage competing priorities and multiple stakeholders

Proactive in achieving results and seeking improvements

Attention to detail and ability to work towards very tight deadlines



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.