Job Description

Overview

About Business Unit:

At the heart of everything we do is data and this team. Our premium data assets empower the team to drive desirable outcomes for leading brands across industries. Armed with high volumes of transactional data, digital expertise and unmatched data quality, the team plays a key role in improving all our product offerings. Our data artisans are keen on embracing the latest in technology and trends, so there's always room to grow and something new to learn here.

Why we are looking for you?

The Team Lead for Fulfillment is responsible for working with our sales and support teams providing the highest quality products and services to our internal and external customers. Timely and accurate delivery of statistical models, count/list fulfillments and accurate billing. You will support both online and offline marketing campaigns. You will supply delivery information to customers, service bureaus, and other internal partners. You will have direct reports. You are responsible for development, coaching and mentoring to facilitate associate growth. Lead and manage projects as assigned.

What will you enjoy in this role?

Collaborate across multiple teams in Data Solutions for supporting Data Division of Epsilon. Its largely end user experience of using the system, working on database. Collaborate with the Sales & support teams for any kind of system or application. Working with your team on solving complex challenges.


Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Managing expectations of onshore partners and ensuring alignment with SLAs Complete count / order parameters to client/sales specifications via proprietary systems Quality control of all projects using prescribed verification processes Meet and maintain departmental quality key performance indicators Able to lead through organizational or process changes. Finance Administration, Internal Billing Support, GDPR, data privacy, internal audit readiness, and SOX Compliance Timely execution of deliverables meeting/exceeding defined deadlines Attain proficiency thresholds within required interval Maintain working knowledge of Industry, systems, process, and products in an ever-changing environment Participate in training sessions as scheduled to supplement required technical knowledge Manage and prioritize assigned workload Applies and maintains privacy and data security standards appropriately Workload will include complex, priority and high dollar accounts Ongoing evaluation of direct reports ensuring that volume and quality thresholds are met Manage workload assignments to associates Drive On-time delivery and quality Key Performance Indicator as set by leadership with the team Manage leaves, work-from-home requests, and operational bench strength Provide regular reporting on team performance and Key Performance Indicator to leadership Invest in associate growth and development through feedback, coaching and training Ensure that direct reports understand and follow privacy and data security standards Coordinate and lead special projects when assigned Identifying inefficiencies and driving automation or process optimization initiatives

Qualifications

Bachelor's degree preferred Total experience of 8-10 years Preferred Bangalore based resources willing to work in Hybrid model @ Office Premises Work Timings: 8 AM - 5 PM or 1PM - 10 PM or 6 PM to 3 AM (Variable Shift with cab facility) Computer Skills: Demonstrated comfort and proficiency working in Windows, GUI, and Command Line interfaces such Unix (as applicable) Experience with business process oriented operations is preferred Prior experience of managing a team (team size >5) is must Experience of working with US/UK/EU counterparts in an onshore-offshore model is must 1 year direct marketing experience (preferred) and / or 2 years previous Sales support/customer service experience Proficiency in analyzing operational metrics and presenting insights to leadership Ability to create SOPs and maintain knowledge repositories Customer focused - similar customer services experience High attention to detail Experience with CRM, workflow tools, and BI dashboards (e.g., Tableau, Power BI) is a plus Ability to work in a fast-paced environment with changing priorities Ability to manage across multiple tasks at any given time Demonstrable ability to work independently and as part of a team Ability to learn and apply knowledge quickly in an ever-changing environment Flexible and adaptable in managing priorities in a fast-paced environment Demonstrate ability to communicate at a high level (written and verbal) in the English language Productive, Timely decision making, Functional / Technical skills, Organizational skills, Attention to detail, problem solving, Process Management, time management and effective communication. Familiarity with emerging tech and AI usage in operation is a must

Additional Information

Our pillars aren't just words. They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and
forward-thinking approaches.
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.


Our values guide us to create value for our clients, our people and consumers.





Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability


These pillars and values are our foundation-shaping our culture, guiding our decisions and uniting us in common purpose.