Office: Krakow | Porto


Remote: India | Poland | Portugal

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 25+ million customers get more from their money. And we\'re not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we\'re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut\xe2\x80\x99s efforts to keep customers and their money safe Our colleagues work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn\xe2\x80\x99t seen so far We\xe2\x80\x99re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you\xe2\x80\x99re ready to stop providing a service and want to join us in delivering WOW to our customers instead \xe2\x80\x93 let\xe2\x80\x99s get in touch

What you\xe2\x80\x99ll be doing

• Managing a team of 10-15 FinCrime Analysts
• Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
• Conducting regular one to ones, team meetings and performance reviews
• Challenging processes and procedure, in the context of continuous improvement
• Raising awareness of unusual trends in performance, team, attitude and other management parameters
• Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
• Acting as a point of contact for law enforcement agencies during ongoing criminal investigations that commenced from a submitted SAR

What you\'ll need

• Fluency in English (C1)
• 1+ year of experience managing a team of 5+ FTEs
• Experience working under pressure, managing multiple projects at once, and meeting tight deadlines
• The skills to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
• The ability to demonstrate sound judgement

Nice to have

• Relevant experience in AML/Compliance or card disputes
• Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• Strong understanding of the interplay between legal and business risk
• Practical knowledge of SQL

Building a global financial super app isn\xe2\x80\x99t enough. Our Revoluters are a priority, and that\xe2\x80\x99s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We\'re not just doing this because it\'s the right thing to do. We\xe2\x80\x99re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That\xe2\x80\x99s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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