Job Description

DESCRIPTION

Job summary
Introduction
Amazon is seeking bright, motivated and hardworking individuals to fill Team lead Position at our FC. (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkies-riders. Team Lead may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. Team Lead are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.
Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a Team Lead:

Team lead Best Behavior
\xc2\xb7 Listening to associates and be supportive to managers.
\xc2\xb7 Answering requests and always gets back to people.
\xc2\xb7 Lead by example, doing what we say and act how we say
\xc2\xb7 Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job.
\xc2\xb7 Must exhibit the best behavior while at work.
\xc2\xb7 Always be up to date with the latest techniques, tools, and processes.
\xc2\xb7 Be right, honest, and be willing to accept mistakes.
\xc2\xb7 Be willing to push their limits and accept more responsibilities.

Key job responsibilities
- Job Role and Responsibilities
Employee Development

• Help and assist the manager to foster the development and growth of Amazon.com employees.
• Help and assist the manager to create and implement shift plans and work on improvement projects
• Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals.
• Identify any production and scheduling conflicts, and report swiftly to manager
• Responsible for managing the Inbound and outbound department so that new and existing FC associates, specialists, and managers are optimally trained and deliver shift goals

Leadership

• Lead team of associates, ambassadors and Process assistants
• Develop and manage cross functional team to meet the operational needs.
• Track metrics of associates, ambassadors and work on same.

Administrative - Update, track and record metric trends.

• Help and assist to create and manage training content and documentation.
• Understand and implement methods for gathering and tracking training metrics.
• Track and communicate assignments and progress.
• Conduct training and compliance audits on associates.

A day in the life
Candidate will get varied opportunities to manage entire IXD operations and work on improvement projects.

We are open to hiring candidates to work out of one of the following locations:

Pune, MH, IND

BASIC QUALIFICATIONS

- Bachelor\'s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Experience in an operational role

Amazon