Job Description

Job Opportunity at Lauren Team Lead (Desktop Support)
Location: Prabhadevi, Mumbai
Work Model: Work from Office
Working Days: 6 Days a Week
Experience Required: 56 Years
CTC: Up to 8 LPA
Notice Period: Immediate Joiners Preferred
About Lauren:
Lauren is a forward-thinking company dedicated to delivering excellence in IT infrastructure and support services. We pride ourselves on building a workplace culture that supports innovation, collaboration, and continuous improvement.
Position Overview:
We are seeking a highly skilled and experienced Team Lead (Desktop Support) to oversee and manage our desktop support team. The ideal candidate will have strong technical expertise in Managed Services, Service Desk Management, and Transition Management, with a proven track record in leading IT support teams in fast-paced environments.
Key Responsibilities:
Lead and manage the desktop support team to deliver high-quality IT support across the organization.
Ensure timely resolution of technical issues related to desktops, laptops, software, and peripherals.
Implement and oversee IT service management practices (ITIL) including incident, problem, and change management.
Manage service desk operations including ticketing systems, escalation handling, and reporting.
Coordinate with cross-functional teams during infrastructure upgrades, rollouts, and service transitions.
Develop and maintain documentation, SOPs, and knowledge base articles for IT support.
Monitor team performance, provide training, and conduct regular reviews.
Ensure high customer satisfaction through professional and proactive service delivery.
Required Skills & Qualifications:
Minimum 56 years of experience in desktop support and IT service management.
Proven experience in Managed Services, Service Desk Management, and Transition Management.
Strong leadership skills with the ability to guide and mentor a team.
In-depth knowledge of Windows OS, desktop/laptop hardware, Active Directory, and remote support tools.
Excellent troubleshooting, problem-solving, and communication skills.
ITIL certification (preferred but not mandatory).
What We Offer:
A collaborative and supportive work environment.
Opportunity to work with a dedicated team in a high-impact leadership role.
Competitive compensation up to 8 LPA.