Job Description

About Us :

Shro Systems Pvt Ltd. was started in 1988. Today, we are a leader in the end-to-end IT solution providers. We have three decades of experience in providing cost-effective and high-quality IT product & solutions to corporate customers. Shro System's service offerings span business and technology consulting, application services, systems integration, maintenance, IT infrastructure services. Shro systems takes pride in building strategic long-term client relationships & has achieved significant customer loyalty & revenue growth over the years. For more details please visit us at www.shrosystems.com.

Current employee size at Pune division is near about 300 employees.

Job Summary:

We are seeking an experienced and proactive

Desktop Team Lead

to manage and support the desktop support team. The ideal candidate will oversee day-to-day operations, ensure timely resolution of IT support tickets, and maintain a high level of user satisfaction.

Key Responsibilities:

Lead and mentor the desktop support team to ensure effective incident resolution. Manage hardware/software installation, troubleshooting, and upgrades. Coordinate with other IT teams for escalations and project implementations. Monitor ticket queues and ensure SLAs are met. Maintain inventory and documentation for IT assets. Implement and enforce IT policies and best practices. Provide hands-on support when necessary.

Required Skills & Qualifications:

4+ years of experience in desktop support with at least 1 year in a team lead role. Strong technical knowledge of Windows OS, hardware troubleshooting, networking basics, and remote support tools. Excellent leadership, communication, and problem-solving skills. IT certifications like MCP, MCSA, or ITIL (preferred).
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person