Job Description

POSITION SUMMARY
The Company is seeking a professional to manage PHH\'s Reverse Mortgage Default Claims team with roles in Bangalore. The candidate will be a key member of the team with responsibilities for Default Claims and various administrative support services. The position will report to the Director, Reverse Mortgage Servicing Operations. JOB FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage advance reimbursement claims filing and all other associated activities to GSEs (Freddie Mac, Fannie Mae) and PHH-MS on loans triggered through a disposition. These activities include but are not limited to:
• Construct Tax & Insurance, corporate advance history of the loan utilizing and researching data from Reverse Quest, prior servicer applications or other sources as applicable
• Reconcile advance transaction history against outstanding advance balances in the applicable receivable GLs (General Ledger Accounts)
• Manage the process of advance transactions reimbursable by the investor according to GSE/PHH-MS guidelines
• Source all required documentation from Reverse Quest or other sources available. If documentation is not received via any system, reach out to the BU and prior servicer where applicable, who incurred the expense to get the documentation
• Keep track of such documentation requests and escalate to management in cases of non-availability of documents and subsequent risk of claim denial
• File the claim on the investor portal with sufficient documentation and information as required by the GSE/PHH-MS guidelines
• Process denied claims and submit supplemental claims to GSEs/PHH-MS as applicable after researching the denial reason and investor guidelines with compelling reasons
• If no recourses remain to get reimbursed by the investor, prepare loss claims to be submitted to prior servicers and/or vendors for bill backs.
• Manage offshore staff to perform daily duties and perform daily reporting activities.

EDUCATION / EXPERIENCE

• Bachelor\xe2\x80\x99s Degree required
• Knowledge of MS\xe2\x80\x93Office
• Excellent written and verbal skills
• Candidate should have prior financial services / consumer lending / mortgage servicing experience
• Default Claims or HUD Claims experience is a plus
• Strong communication skills
• Strong organizational skills
• Strong analytical skills, including ability to develop reports, analyze and interpret data
• Ability to work effectively with global cross-functional teams in a fast-paced environment
• Ability to juggle multiple competing priorities and adapt to constantly changing business environment
• The ideal candidate will be self-confident and goal oriented
• Customer oriented individual

WORK SCHEDULE OR TRAVEL REQUIREMENTS : No Travel