Job Description

Team Lead- Data OPS

Would you like to be part of a team that delivers high-quality support to our customers?

Would you like the opportunity to learn cutting-edge administrative skills?

About our Team

The Customer Data Operations (C-DOT) team is part of the Customer Service and Order to Cash Enablement division. This team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation and maintenance of organization customer accounts.

About the Role

The role of the Team Lead Data OPS is to work as an integral leader of the Customer Service and Order to Cash department by providing outstanding customer experience to our internal and external customers.

ResponsibilitiesLead the C-DOT team to ensure accounts are created and maintained promptly and accurately, supporting consistent customer experience. Empower members by providing knowledge, reducing bureaucracy, and streamlining access to information and contacts needed for optimal service and performance. Guide team members to build strategic thinking for their market or customer group. Track customer satisfaction and find ways to improve queries, processes, or policies. Advocate for enhancements within Operations and with Stakeholders. Integrate the customer service excellence program into daily operations. Deliver excellent customer service by leading teams to resolve issues and drive improvements. Quickly investigate and address escalations. Hold regular meetings to share information and improve mutual understanding of processes and procedures. Understands C-DOT & ECH (Enterprise Customer Hub) strategy and communicates actionable deliverables to the team. Communicates effectively with team members, peers, functional managers, and stakeholders (Sales, Data Stewards, ECH team).


Requirements5+ years of experience in Master Data Management (MDM) or customer data, plus people management required. Strong analytical and process engineering skills, including data compilation and analysis. Demonstrated success in customer service and order-to-cash environments. Proven leadership, mentoring, and excellent people management abilities. Skilled in project management and motivating teams during change. Organized, self-driven, and able to work independently. Critical thinking and problem-solving skills; able to evaluate information and draw conclusions for business decisions. Familiarity with Academic, Health, Corporate, or Government sectors is a plus.


Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working remotely from home or in our office in a flexible hybrid pattern Working flexible hours - flexing the times you work in the day


Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial security for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: Achieve a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-related challenges. Medical Screening: Your well-being is a top priority. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby Gift: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai)


About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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