Job Description

What we do:

Money.

It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. That's why at Jupiter, our mission is to improve your financial well-being by giving you full control over your money, helping you track, save, and invest with confidence.


We're a financial services platform that uses technology to simplify money management. Whether it's a savings account, payments, loans, credit cards, investments, or smart money tools it's all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.

Our journey:

Jupiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.


We've built a team of creative thinkers and domain experts, driven by a shared vision of a transparent and inclusive financial ecosystem.


We've embraced cutting- edge technology with high ownership and deep customer obsession. Our team, spanning Mobile, Platform, Data, AI & ML -- is building to scale products across the board. From AI to behavioural science, we're creating world class banking experiences, and we're looking for more builders to join us.

Who we're looking for:

We are looking for a team lead for a voice process. The team lead for the inbound voice process is responsible for managing a team of customer service representatives who handle incoming calls from customers. This role focuses on supervising the daily operations of the team, ensuring excellent customer service, monitoring performance, and implementing strategies to improve efficiency and satisfaction.

Roles and Responsibilities:

Provide support to the team by acting as the first line of escalation for customer-related queries to provide exceptional customer service Develop strong interpersonal relationships with the team to cohesively bond them together with the Customer and integrate them with the vision and core values of the customer. Proactively observe recurring product issues and process friction points Drive continuous improvement for conversation Quality and Delivery (voice). Share insights and suggestions with Ops Manager and product teams--help us build a better product, not just support it Manage Call Quality & related KPIs. Team member performance management and identification of training opportunities To embody the spirit of excellence through team building, able leadership, and sound people management skills Identify areas of concern and underperformance and take corrective measures Responsible for development of team members--team motivation, upskilling, and career development Provide hands-on assistance, share information proactively, and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operations Manager to build a highly effective measurement and reward system based on data Assist in scheduling and time management

What is needed for this role:

Excellent written and verbal communication skills Exemplary people and communication skills Mandatory Voice Experience Excellent verbal and written communication skills. Good Excel skills and Reporting knowledge Awareness of SLA, AHT, shrinkage, and CSAT 3+ years of experience as Team Lead. Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments. Only graduates can apply.

Brownie Points for:

Experience mentoring juniors or managing agency/vendor partners. Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

Want to know more about us? Hop onto the links below:

About us Our values * Our Journey