Job Description

Key Responsibilities:

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Needs to have a Customer support Team Leading experience Needs to have e commerce retail sales experience in Fashion industry For TL roles candidate needs to have people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc in addition to above Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction Sales Campaigning Selling cross selling and upselling products to drive additional revenue Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement Experience or knowledge for Messaging Web chat Experience Knowledge of Service Levels Quality and Productivity KPI s Manage shrinkages Skills and Qualifications Strong Business Acumen Excellent communication Proactive approach Team Management Positive Attitude Profiling must be BPO Chat Voice LOB Driving KPI s NPS CSAT IR FCR Upselling Sales Promo etc Roster attrition and Feedback knowledge of client KPI s Sales Upselling

Preferred Skills:

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Customer Service->Regular Customer Service