Job Description

Key Responsibilities:- Managing a team of 15-20 inbound Client Service Executives and 1 Client Service Coach- Ensuring total customer satisfaction on every interaction handled by the team and curb escalations, Managing key performance indicators for the team like average handling time, adherence, client experience metrics, sales, quality, digital migration, etc.- Ensuring process efficiency by achieving nil defects and quality targets for the team, Motivating and developing team members to meet & exceed unit targets on service, sales, and client experience parameters,- Managing the development of team members- Interviewing client service executives and effectively onboarding them- Managing administrative and system activities for the teamRole Proficiencies:- Graduate or Post graduate from a recognized institution- 5-8 years of relevant experience- Location - Noida, Uttar Pradesh (ref:updazz.com)

Skills Required