Job Description

Enjoy a career, packaged with care, whilst helping protect food, people and the planet
We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
You could be part of our vision. Because it's our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It's every one of us working together.
We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
Roles and Responsibilities:
Order Management:
Ensuring team accurately create and process Sales Orders in the ERP system, ensuring alignment with customer agreements and internal policies.
Monitor order progress to guarantee OTIF delivery, proactively addressing potential delays or issues.
Customer and Plant Support:
Serve as the primary point of contact for key customer inquiries, providing timely and effective resolutions.
Collaborate with plant operations to resolve production related queries, ensuring customer satisfaction.
Sales and Account Management Support:
Assist sales and account Managers by preparing quotations, processing orders, and managing customer specifications and providing important insights related to orders, goods in transits and dispatches.
Ability to co-own the sales target for the accounts assigned with the sales team and ensure meeting the top line and profitability targets from the accounts.
Data Insights and Analysis:
Maintain accurate data on production and sales forecast for the management team.
Analyse sales data to identify trends, prepare reports, and support strategic planning.
Team Management
Developing and building talent for the organization, addressing employees issues based on our value system.
Performance management of the team and driving high performance culture to meet the larger organizational goals.
Key Deliverables:
Timely and accurate creation of Sales Orders in the ERP system from the team members.
Achievement of OTIF delivery targets for the customers.
Effective resolution of customer and plant inquiries, leading to high customer satisfaction.
Comprehensive support to Sales and Account Managers, contributing to sales growth.
Regular data reports and analyses to inform business decisions.
Prerequisites:
Educational Qualifications:
Graduate / Postgraduate (Packaging Preferred)
Experience:
Proven experience in customer service and sales support, preferably within the packaging industry.
Familiarity with ERP systems; experience with [specific ERP software, if applicable] is a plus.
Skills and Competencies:
Strong communication and interpersonal skills.
Exceptional organizational abilities with attention to detail.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Analytical mindset with the ability to interpret data and generate reports.
Ability to multitask and prioritize in a fast-paced environment.
Problem solving skills with a proactive approach to challenges.
Personal Attributes:
Customer centric attitude with a focus on delivering exceptional service.
Team player with the ability to collaborate effectively across departments.
Adaptability to changing business needs and processes.
Core Values for the Role
Inspire and Motivate
Drive for results.
Collaborate
Act with Integrity
Huhtamaki Values
CARE
DARE
DELIVER
Stakeholder Management:
Internal
Internal Sales and Customer Support Team
Manufacturing and Plant Teams
Innovation Teams
Pricing and Commercial Teams
Support Teams - Supply Chain, Finance, IT, HR, Legal etc.
External
Customers
Clients
Vendors
Join us. Help protect food, people and the planet.

Skills Required