Job Description

Role: Team Lead - Customer Care (Female) - Travel and Tourism

Experience Required : 3+ year

Notice Period: Immediate - 30 Days

Job type: Permanent

Location: Okhla Phase 2, Delhi

DAILY AND WEEKLY RESPONSIBILITIES:

Plan and sell transportations, accommodations, insurances and other travel services.

Cooperate with client to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.

Provide relevant informations and publications (guides, local customs, map, regulations, events etc...) to travelers.

Book transportation, make hotel reservations and collect payments.

Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

Deal with occurring travel problems, complaints or refunds.

Attend travel seminars to remain updated with tourism trends.

Enter data into our software and maintain client files.

Network with tour operator.

Maintain statistical and financial records

Meet profit and sales targets.

SKILLS AND QUALIFICATIONS REQUIRED:

Degree in Hospitality, Travel, Tourism, Business or relevant field.

Minimum three years experience in concerned field.

Sound knowledge of domestic and international travel trends.

Ability to interact, communicate and negotiate effectively.

Ability to interact, communicate and negotiate effectively.

Fluency in English, Strong sales skills and commercial awareness.

Expertia AI Technologies