Job Description

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.
We're a team that works globally to provide the best service locally -- a company that is everything you need, everywhere you need it!
Sirva is now seeking applications for the Team Leader, Compensation Support Services role leading the Compensation Support Services teams in Bengaluru. This role is suited to candidates with demonstrated experience in the mobility industry, in particular costing, payroll and taxation services.
You want to learn more?
The Team Leader in Compensation Support Services is involved in an array of compensation related processes for Sirva clients. The scope of this position includes the primary responsibility of supervision of the operational activities. There is also the allied responsibility of executing the management's strategic planning for processes and resources/people management.
This domain encompasses Cost Estimates for both domestic and international assignments, Payroll processes, Compensation Collection, Tax Equalization (TEQ), Certificate of Coverage (CoC), International Transaction Detailed Reporting (ITDR), New Client onboarding, internal process transitions, Client metrics reporting and other activities which get added to our portfolio as we progress.
Some day-to-day duties include;

• Provide assistance to the Manager; coordinate activities of different processes in our portfolio
• Nurture the human capital with empathetic leadership
• Contribute to operational effectiveness and process improvements
• Ensure creation and maintenance of the standard operational procedures for the team
• Management of team operations to ensure timely completion of all deliverables as per our service level agreement on turnaround time (TAT) and accuracy/quality, with the clients
• Track and derive metrics of processes to enable management decisions driven by data
• Actively support the manager to coordinate new client/process implementation/transition
• Foster strong stakeholder relationships
• Contribute to the development and implementation of strategies to ensure client satisfaction
• Other duties as assigned

Who are we looking for?
As our preferred candidate you will already demonstrate the leadership qualities aligned to the Sirva values & vision. You will possess expert knowledge in the department function and be an advisor to the team for training & development. You will be a motivator and have exemplary influencing skills to support your team & their performance.
From a customer service level you will be able to handle escalations and enquiries from our clients and work towards an appropriate outcome within the SLA scope. You will proactively use data and survey scores to ensure that your team performance is maintained or improved upon based on your observations and data analysis

Skills Required