Quid is India's leading AI-powered FinTech marketplace and SaaS platform transforming how individuals access credit. Our mission is to make credit simpler, smarter, and more human by providing easy access to unsecured personal loans, business loans, and credit card options for credit-seeking users.
Powered by technology and data intelligence, we seamlessly connect users with lenders best suited to their credit needs--enabling informed financial choices and better credit outcomes thereby enhancing decision-making, streamline operations, and drive business efficiency.
At Quid, we're not just building another FinTech product--we're redefining the way people experience money: fast, intuitive, and deeply personal. This is the future of finance we're creating.
Website
- quid.money
LinkedIn
- https://www.linkedin.com/company/quid-money/
Roles & Responsibilities:
Supervise and manage the loan lead calling process through internal or outsourced call centres.
Monitor daily lead allocation, follow-up status, and agent productivity.
Guide and train calling agents on effective communication, objection handling, and loan eligibility discussions.
Coordinate between sales, operations, and partner teams to ensure lead movement and disbursal efficiency.
Track performance metrics lead-to-login, login-to-disbursal, and overall conversion rates.
Identify process gaps and recommend improvements to enhance lead conversion.
Ensure scripts and communication are compliant with company and regulatory policies.
Prepare regular reports on calling performance, lead quality, and partner-wise conversion.
Work closely with the tech/CRM team to automate lead flow and follow-up reminders.
Maintain strong understanding of loan products, partner eligibility criteria, and customer profiles.
The role is not restricted or limited to the roles and responsibilities mentioned above.
Key Requirements:
1-2 of experience in loan operations, telecalling management, or lead conversion within the BFSI or fintech sector.
Strong verbal and written communication abilities with expertise in training and coaching calling agents.
Proficiency in analyzing calling performance metrics such as lead-to-login, login-to disbursal, and conversion rates.
Ability to identify workflow gaps, recommend process improvements, and ensure smooth coordination between teams.
Solid understanding of loan products, partner eligibility, and customer profiles.
Track record of achieving or exceeding lead conversion and disbursal targets.
Contact us to apply
Email -
hr@quid.money
Job Type: Full-time
Work Location: In person
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