Team Lead – Bpo (non Voice)
Year Ernakulam, Kerala, India
Job Description
Team Lead - BPO (Non-Voice)
Location: Infopark, Kakkanad, Kochi
Shift: Night Shift (Monday-Friday)
Salary: Up to ?6.5 LPA
Education: Bachelor's Degree Mandatory
Responsibilities
- Lead, mentor, and manage a team within a BPO non-voice process
- Ensure team performance through effective coaching, motivation, and conflict resolution
- Monitor and control shrinkage and attrition levels
- Handle escalation mails when needed
- Drive operational efficiency and meet SLA targets
- Minimum 5 years of experience in any BPO (Non-Voice)
- Minimum 2 years of proven experience managing a customer service team
- Inbound call or chat experience is mandatory
- Strong knowledge of shrinkage and attrition management
- Excellent leadership, communication, and problem-solving skills
Skills Required
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Job Detail
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Job IdJD4829272
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationErnakulam, Kerala, India
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EducationNot mentioned
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ExperienceYear