Team Lead – Bpo (non Voice)

Year    Ernakulam, Kerala, India

Job Description

Team Lead - BPO (Non-Voice)
Location: Infopark, Kakkanad, Kochi
Shift: Night Shift (Monday-Friday)
Salary: Up to ?6.5 LPA
Education: Bachelor's Degree Mandatory
Responsibilities

  • Lead, mentor, and manage a team within a BPO non-voice process
  • Ensure team performance through effective coaching, motivation, and conflict resolution
  • Monitor and control shrinkage and attrition levels
  • Handle escalation mails when needed
  • Drive operational efficiency and meet SLA targets
Requirements
  • Minimum 5 years of experience in any BPO (Non-Voice)
  • Minimum 2 years of proven experience managing a customer service team
  • Inbound call or chat experience is mandatory
  • Strong knowledge of shrinkage and attrition management
  • Excellent leadership, communication, and problem-solving skills

Skills Required

Bpo
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Job Detail

  • Job Id
    JD4829272
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ernakulam, Kerala, India
  • Education
    Not mentioned
  • Experience
    Year