Job Description

A Team Lead Ops is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction instructions and guidance to the team for achieving the set goal


Key Responsibilities


Provide team leadership and coaching


Create an environment of trust open communication creative thinking and cohesive team effort


Provide the team with a vision of the project objectives


Motivate and inspire team members. Lead by setting a good example role model behavior consistent with words


Coach and help develop team members help resolve dysfunctional behavior


Facilitate problem solving and collaboration


Oversee day to day teams operation and performance


Discover training needs and provide coaching


Intervene when necessary to aid the group in resolving issues


Encourage creativity risk taking and constant improvement


Recognize and celebrate team and team member accomplishments and exceptional performance


Conduct monthly one on one performance reviews with team members


Act as SPOC for conducting appraisals approving leaves


Focus the team on the tasks at hand or the internal and external customer requirements


Coordinate with reporting Manager as necessary


Familiarize the team with the customer needs specifications targets standards techniques and tools to support performance


Assure that the team addresses all relevant issues within the specifications and various standards


Provide necessary business information


Ensure deliverables are achieved to satisfy the project requirements


Help keep the team focused and on track


Obtain and coordinate space furniture equipment and communication lines for team members


Establish meeting times places agendas and document the same with MOM.


Identify areas of improvement in the process and take measures to constantly improve


Communicate team status task accomplishment and direction


Provide status reporting of team activities to the reporting manager


Keep the reporting manager informed of task accomplishment issues and status


Serve as a focal point to communicate and resolve interface and integration issues with other teams


Escalate issues which cannot be resolved by the team to reporting manager


Provide guidance to the team based on management direction


Skill Set


High proficiency in Verbal Written English


Knowledge of MS Office G Suite


A Clear Communicator


Strong Organization Skills


Confident in the Team


An Example of Integrity


Influential in Core Areas


Powerful Facilitator


A Skilled Negotiator

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.