Job Description

1. Team Leadership & Management

Supervise Team Members: Manage a team of Admission Advisors, ensuring they meet and exceed performance goals (e.g., call quotas, application completions). Mentoring & Coaching: Provide ongoing training, support, and development opportunities for the team to improve their performance and customer service. Team Performance Monitoring: Conduct regular performance reviews, providing feedback and recommending improvement strategies. Daily/Weekly Meetings: Lead team meetings to review goals, progress, challenges, and share best practices.
2. Student Interaction Oversight

Guidance for Students: Ensure advisors are guiding prospective students effectively through the application and enrollment process.
3. Data Tracking & Reporting

Monitor KPIs: Track and analyze team performance metrics such as call volume, conversion rates, and enrollment numbers. Prepare Reports: Generate regular performance reports for management, identifying areas for improvement or trends in student interactions.
4. Quality Control

Maintain High Standards: Ensure all communication and student interactions meet the company's quality standards. Ensure Compliance: Review student applications, ensuring accuracy and adherence to program eligibility criteria.

Qualifications

Experience:

Minimum 3 years

of experience in

student admissions

,

sales

, or

customer service

, with at least

1 year in a supervisory role

. Education: Bachelor's degree in Business, Education, or a related field (or equivalent work experience). Leadership Skills: Proven ability to lead, motivate, and develop a team to achieve goals and improve performance. Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with students and team members. Problem-Solving: Excellent conflict resolution and problem-solving skills, with the ability to think on your feet. Tech-Savvy: Comfortable using CRM software, MS Office, and other relevant tools for managing student data and performance tracking. Time Management: Ability to prioritize and manage multiple tasks and deadlines effectively.

Preferred Skills

Experience in higher education or training programs. Familiarity with CRM systems. Strong customer service orientation with a focus on student experience.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person