Job Description

Company Description

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a EUR30.5 Billion international wholesaler with operations in 32 countries through 625 stores & a team of 91,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.


MGSC, location wise is present in Pune (India), Dusseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business, Strategy, Branding & Communication operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow's standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.


Website: https://www.metro-gsc.in

Company Size: 600-650

Headquarters: Pune, Maharashtra, India

Type: Privately Held

Inception: 2011

Required Functional skills

Monitoring team performance with respect to TAT, Productivity & Quality. Monitoring the Ageing buckets, Query Analysis and Error analysis and execution of action items and ICF control checks Driving Employee engagement within the team. Well equipped with the domain knowledge, Self-Production & TL Approvals Driving Improvement projects by self, ideations with team. Conducting team meetings on regular basis to discuss the process health with the team. Conducting performance review with the team on monthly basis. Preparation of Quarterly Incentives for team. Periodic review of Productivity targets & Time & Motion Conduct and review annual appraisals of the team members. Sharing feedback with the team on a regular basis. Leave Management for self and team. Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra. Drive & Conduct (as per feasibility) UAT's for any process changes be that by Automation, Process Improvements like EDI, SIS, Workflow implementations. Close Liaison with Process Owner and Process Experts on a regular basis. Assist to ensure Process standardization. Interacting with customers on Process Quality and Updates for the process topics or for addressing any challenges. Present & assist in analysis for Monthly Governance ppt and meetings. Ensuring Compliance & Integrity for self and team Support for new process transitions and presentations to various audiences, including GBS Leadership team, sponsors and key stakeholders. Exposure to Retail / wholesale industry + IT Projects (Automation / ERP implementation) is a plus.

Required Technical Competencies

SAP / Other ERP expertise MS Office Suite/ Teams Expertise

Managerial Requirements

Time Management. People Management Stakeholder Management Project Management Discipline towards Monitoring of Process Health. Proactive Escalations Eye for detail / Analytical skills Problem Solving Conflict Management Change Management Business Acumen

Qualifications

Basic Qualifications

Bachelor's degree in business administration- Finance (preferred reputed institute) German Language Expertise, certified. 8 years+ of experience in Supplier Accounting (PTP) End-to-End Process - Transformation, Transition, Service delivery Experience in people leadership with leading multiple teams across - P2P process. Stakeholder engagement & relationship management including stakeholder visits. Tracking and reporting Operational KPIs and ensure targets are met. Hands on Knowledge of end-to-end Accounts Payable process Hands on knowledge on SAP Knowledge of ICF controls Expertise in using MS Office tools (Excel, Power point, basics Macro) Effective Communication and presentation skills Knowledge of Quality Tools like Problem Solving techniques. Six Sigma / Lean / Agile certified (preferred)

Additional Information

Behavioral Competencies

Proactive and Solution oriented attitude Leading by example Flexibility to handle changing situations and unexpected challenges Strategic Thinking. Willingness to learn and grow within the role and showing potential for future leadership position. Integrity and honesty first approach Result self-driven and high motivation. Excellent negotiation and communication skills Cost Leadership * Open to travel