Job Description

Plan and coordinate monthly CPD (Continuing Professional Development) programs with faculty and leadership. Ensuring accurate data handling.

Manage end-to-end student onboarding process across the course programs,

follow up on incomplete or frozen student cases, and facilitate re-engagement and batch rejoining.

Handle batch creation, extension requests, and batch imports on platforms like Class plus and Trainer Central.

Ensure timely setup of class schedules and update of academic calendars for all regional programs.

Coordinate and manage Google Meet session links for trainers and host sessions as needed.

Upload session recordings on Trainer Central or alternate platforms by the next working day.

Maintain updated schedules on Trainer Central for KSA, UAE, and ATOA batches.

Upload legal, industrial, and SAP pre-recorded sessions on a batch-wise basis.

Coordinate expert sessions, host webinars, and ensure session links and recordings are shared accordingly.

Support internal evaluation workflows by tracking and submitting assessment files.

Supervise and guide junior team members, ensuring tasks are completed efficiently and within deadlines.

Monitor task distribution, performance tracking, and day-to-day workflow within the academic operations team.

Conduct regular check-ins with team members and provide support in resolving issues or delays.

Provide training and onboarding support for new team members.

Ensure adherence to organizational standards and protocols across all academic operations tasks.

Experience using CRM software for student or lead management (e.g., Zoho CRM, Salesforce, etc.)

Handle backup class setups in case of platform failure, ensuring minimal disruption to academic delivery.

Liaise with the Academic Head and academic teams to assist with department-wise operational data corrections.
Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Cell phone reimbursement
Expected Start Date: 01/09/2025