Job Description

Job Title: Teacher / Trainer -

Call Center Executive (CCE)

Location:

Baddi, Himachal Pradesh

Reporting To:

Center In-Charge / Project Manager

Project Type:

Skill Development / Employability Training Program (Call Center / BPO Sector)

Job Summary:

The

Teacher/Trainer - Call Center Executive

will be responsible for delivering classroom and practical training to candidates in call center and customer support operations. The trainer will prepare students for entry-level roles in

BPO, customer service, inbound/outbound calling, and tele-sales

, ensuring alignment with industry standards and employability outcomes.

Key Responsibilities: Training Delivery

Conduct classroom and lab-based training for

Call Center Executive / BPO / Customer Support

roles. Deliver modules on: Communication Skills (English & Hindi) Voice & Accent Neutralization Customer Handling & Call Etiquette Inbound / Outbound Calling Processes CRM Basics & Call Documentation Sales Fundamentals & Objection Handling Workplace Ethics & Professional Behavior Use role plays, mock calls, and live simulations to enhance practical learning.

Curriculum & Documentation

Follow approved curriculum and lesson plans as per project guidelines. Prepare daily session plans, training aids, PPTs, and handouts. Maintain trainee records, attendance, assessments, and progress reports. Conduct internal assessments, mock interviews, and final evaluations.

Placement & Employability Support

Prepare candidates for interviews and placement drives. Support soft skill development, resume building, and interview readiness. Coordinate with placement teams for employer engagement and candidate deployment.

Center & Compliance Support

Ensure training delivery as per

NSDC / SSC / State Skill Mission

norms (if applicable). Maintain discipline, code of conduct, and learning environment in the classroom. Support audits, inspections, and monitoring visits.

Eligibility Criteria: Educational Qualification

Graduate in any discipline (preferred: Mass Communication, English, Management, or related fields). Certification in Call Center / BPO Training / Soft Skills preferred.

Experience

Minimum

2-4 years

of experience in: Call Center / BPO operations

OR

Training candidates for Call Center / Customer Support roles. Prior experience in

Skill Development / Vocational Training Projects

will be an added advantage.

Skills & Competencies

Excellent communication skills in

English and Hindi

. Strong knowledge of call center processes and customer service standards. Ability to engage, motivate, and manage youth trainees. Basic computer skills (MS Office, CRM basics). Willingness to work with diverse learner groups.

Preferred Candidate Profile:

Exposure to

BPO / KPO / Customer Support / Tele-Sales

environment. Experience in government-funded or CSR skill training projects.
Job Type: Full-time

Pay: ?20,000.00 per month

Work Location: In person