Job Description

As an Executive - Teacher Operations at Artium Academy

You will be responsible for managing and supporting a large pool of skilled teachers, ensuring smooth coordination, operational efficiency, and exceptional teacher and student experience. This role involves handling escalations, maintaining teacher schedules, driving process improvements, and collaborating with internal stakeholders to build sustainable, long-term relationships within the teaching ecosystem.

Key Responsibilities

Building strong relationships with teachers that will be sustainable in the longer
run.

Managing a group of 150 skilled teachers & aligning them to the expectations of
the ecosystem.

Identifying, analyzing, and initiating the escalation process in for Artium
Academy based on the escalation criteria.

Manage teacher escalations and coordinate resolution efforts with key
stakeholders (internal and external) by working cross-functionally to ensure

issue ownership, action items, and communications are fulfilled.

Ensure customer escalations are resolved within agreed upon timelines, process
change ideas are implemented, and Influence others towards action and change.

Address operational issues and concerns in a timely fashion. Managing Teacher Calender & slot effectively so that the customer experience is
intact.

Evaluate & Priortise feature enhancements & product backing while balancing
the needs of teachers, internal stakeholders & partners.

Strive to develop collaborative & constructive relationships With internal & external stake-holders. Evaluate current operational strategies and recommend improvements. Generate operational reports for management as needed.
Skillsets:

Excellent Team player who is naturally curious about navigating a startup setting,
flexible & comfortable with ambiguity

Drive to think beyond the obvious, solve problems & deliver solutions. Tenacious in the face of challenges & responsible for the impossible. Ability to priortize, assess competing priorities & narrow your focus. Willingness to roll up the sleeves & get the job done Ability to display empathy towards a diverse set of stakeholders & strive to walk in their
shoes.

Job Type: Permanent

Pay: ₹10,753.59 - ₹33,666.74 per month

Work Location: In person