Job Description

About Taxmann:Our Vision:Our vision is to achieve perfection, skill and accuracy in everything we do. What started as a small family business in 1972, Taxmann has become a technology-oriented Publishing/Product company with independent Research & Editorial, Production, Sales & Marketing, and Technology divisions. These four functions went on to become the backbone of Taxmann.Our Mission:'Spearheading the pursuit of expertise and authenticity'Our mission at Taxmann is to provide the most authentic and fastest information reporting. We are proud to call ourselves the #1 source for everything on Tax & Corporate Laws of India, with the domain knowledge of more than 60 years and trust given by more than 500k legal professionals nationwide.Our Strength:Taxmann owes its success to its core strength the Editorial and Research Division, comprising a highly motivated group of over 200 associates from the legal community (i.e., advocates, lawyers, chartered accountants, and company secretaries) who monitor all the developments in the judicial, administrative and legislative fields and process the information with impeccable perfection, skill, and accuracyRoles & Responsibilities:- Handling customer queries by Omni channel support i.e. calls/emails/chat- Attracts potential customers by answering product and service questions and suggesting information about other products & services related to the requirement.- Troubleshooting of customer issues by taking their system on remote and providing assistance.- Maintains customer records in CRM and tag the query and the solution provided- Resolves product or service problems by clarifying the customer's complaint, determining the cause of problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.- Analyzing customer needs- Contributes to team effort by accomplishing related results as needed.Required Skills:- Good communication skills- Total experience (Year wise) : At least 6 months work experience- Experience Work wise in capacity of : Customer Support- Always Maintain Good Telephone, live chat & email Etiquettes (ref:updazz.com)