Job Description

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What You';ll Do
As an Associate Analyst, you will report to Lead/Manager manage a group of customers and act as their main contact. You’ll help resolve tax notice issues, support onboarding for new customers, and ensure timely and accurate filing of tax returns. You';ll also work to improve our processes and use your knowledge of Avalara tools and tax systems to deliver great service.
#LI-Onsite (Pune)
What Your Responsibilities Will Be

• You will have to prepare, review, and file tax returns across different states and types (sales/use, business &; occupation, gross receipts).
• You will have to manage a specific set of customers as their primary contact.
• You will have to research and resolve tax notices for customers.
• You will have to assist in onboarding and validating new tax return customers.
• You will have to find ways to automate and improve customer service.
• You will have to communicate with customers, tax authorities, and internal teams to resolve issues.
• You will have to perform quality checks on tax content and form changes.
• You will have to manage your workload to meet filing deadlines.
• You will have to work closely with your teammates and other departments.

What You’ll Need To Be Successful

• Bachelor';s degree in Accounting, Finance, or Economics (MBA in Finance is a plus).
• 1–2 years of experience in sales/use or communications tax filing across multiple jurisdictions.
• Excellent communication to work with customers and tax authorities.
• Willingness to work in the afternoon &; evening shifts (2 PM to 11 PM &; 6 PM to 3 AM).
• Ability to troubleshoot and reduce filing risks during the tax cycle.
• Good understanding of how to file taxes manually through jurisdiction websites.

How We’ll Take Care Of You
Total Rewards 
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 
Health &; Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 
Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we';re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.