Job Description

A telecaller job involves making and receiving calls to interact with customers, provide information, generate leads, and close sales, functioning as a direct point of contact for businesses. Key responsibilities include outbound calls for promotions, handling inbound customer inquiries and complaints, updating CRM systems, and meeting sales targets. Essential skills for a telecaller are strong communication, active listening, persuasive ability, patience, basic computer knowledge, and good time management to handle customer needs effectively. Key Responsibilities

Outbound Calling:

Making calls to potential and existing customers to promote products, services, or appointments.

Inbound Call Handling:

Answering incoming calls to address customer inquiries, resolve issues, and provide information.

Lead Generation:

Identifying potential customers and generating new leads for the sales team.

Customer Service:

Providing support, resolving complaints, and ensuring customer satisfaction.

Data Management:

Maintaining accurate customer records and updating customer relationship management (CRM) systems.

Sales & Follow-up:

Following up with leads and existing customers, processing orders, and working to meet sales goals.
Key Skills & Qualifications

Communication:

Excellent verbal communication, persuasive skills, and the ability to adapt speaking styles.

Interpersonal Skills:

Patience, active listening, and the capacity to build trust with customers.

Sales Acumen:

Ability to handle objections, drive sales, and understand customer needs.

Technical Skills:

Basic computer proficiency for data entry and CRM software use.

Organizational Skills:

Strong time management and multitasking abilities to handle calls efficiently.

Resilience:

A positive attitude and the ability to handle rejection and challenging situations professionally.
Job Type: Full-time

Work Location: In person