Job Description

We are looking for a

Tamil Associate

to handle a

B2B E-Commerce process

for our Domestic BPO operations. The candidate will be responsible for interacting with business clients, managing queries, and providing accurate information related to products, orders, and services through voice and non-voice channels.

Key Responsibilities:

Handle inbound and outbound calls with B2B customers in

Tamil

(English/Hindi is an added advantage).

Manage email and chat support as part of the

blended process.

Assist business clients with order placement, order status, returns, and payment-related queries.

Ensure timely resolution of customer issues while maintaining service quality standards.

Update customer and order details accurately in the system.

Maintain professional communication and build strong client relationships.

Follow company policies, process guidelines, and compliance standards.

Eligibility Criteria:

Fluent in

Tamil

(mandatory).

Basic knowledge of computers and e-commerce platforms.Good communication and interpersonal skills.

Prior experience in

Domestic BPO / E-Commerce / B2B process

is preferred but not mandatory.

Freshers are welcome to apply.

Work Schedule & Benefits:

Day Shift:

9:00 AM - 6:00 PM

Fixed Week Off

Flexible schedule

within business hours

Stable domestic process

Supportive work environment

Growth opportunities in BPO & E-Commerce domain

Please Contact- 7605083318

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Flexible schedule Paid sick time Provident Fund
Ability to commute/relocate:

Salt Lake City, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Preferred)
Language:

Tamil (Required) Hindi (Required) English (Preferred)
Shift availability:

Day Shift (Required)
Work Location: In person